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Rationality, Disclosure, and the “Privacy Paradox”

Many of us say we care about our privacy, but often disclose personal information. This asymmetry is called the “privacy paradox”. This phenomenon is only a paradox, however, if we assume people are rational or engage in rational disclosure decision-making. Taking into account our cognitive biases and the way online platforms are designed, it comes as no surprise that our disclosure behavior doesn’t always match our privacy preferences.

By |2019-10-08T11:10:51+00:00October 8th, 2019|

In Mobile We Trust: How Mobile Reviews Influence Consumer Decisions

Consumers often use online reviews as a source of information in their decisions to purchase products and services. In our research, we examine a novel cue that consumers use to infer whether a review is effortful and credible: an indication that the review was written on a mobile device. Implications of this research may impact how brands and online platforms choose to encourage and disseminate consumer-generated-content.

By |2019-09-03T11:39:19+00:00September 3rd, 2019|

When Awards Backfire

People use awards to incentivize positive behaviors all the time. Our research shows that, in some contexts, awards do not work and can even demotivate the target behavior. We find that awards might send unintended signals to recipients about the social norms and institutional expectations for the target behavior. Organizations and leaders considering using awards should know that awards can have more complicated consequences that might be intuitively expected.

By |2019-08-21T11:16:30+00:00August 21st, 2019|

Which Emotion Should a Charity Employ to Nudge Donations?

Charities have different moral objectives. Some seek to promote welfare (e.g., Red Cross), but others seek to promote justice and equality (e.g., ACLU). We demonstrate how these different charities can employ specific positive emotions in their campaigns to nudge donations. Charities that seek to promote welfare should utilize compassion in their campaigns, but charities that seek to promote equality in society should utilize gratitude in their campaigns.

By |2019-07-30T08:37:48+00:00July 30th, 2019|

A Loss Is a Loss, Why Categorize It?

Consumers regularly track their expenses and assign them to categories like food, entertainment, and clothing, which is popularly known as mental accounting. Our research shows that consumption biases that result from mental accounting are not prevalent in Easterners due to their holistic thinking style, whereas Westerners exhibit such biases due to their analytic thinking style.

By |2019-06-04T11:40:54+00:00June 4th, 2019|

The Three Laws of Human Behavior

Human behavior is remarkably complicated. And yet, just as Newton's laws of motion distill three fundamental truths about the physical world, the three laws of human behavior describe three fundamental truths of human behavior: People tend to stick to the status quo unless the forces of friction or fuel push us them off their path; behavior is a function of the person and their environment; every decision includes tradeoffs and the potential for unintended consequences.

By |2019-05-07T09:22:02+00:00May 7th, 2019|

We Use Less Information Than We Think to Make Decisions

How much information do you need to make up your mind? Our research in various domains of decision making shows that we make decisions more quickly and based on less information than we think. This has important implications in an age in which information is plentiful.

By |2019-04-03T09:42:28+00:00April 3rd, 2019|

Nudge Action: Overcoming Decision Inertia in Financial Planning Tools

Robo-advisors help investors deal with the complexity of the stock market. However, users of these new decision support systems are not immune to decision inertia – repeating supoptimal investment strategies regardless their negative financial consequences. I investigate two possible nudges to help user overcome decision inertia in robo-advisory environments.

By |2019-03-12T09:35:22+00:00March 12th, 2019|

Good for Some, Bad for Others: The Welfare Effects of Nudges

Nudges have become popular policy instruments, for good reasons. However, recent studies show they might sometimes backfire or cause undesired distributional effects – differing impacts across people. Such studies highlight the importance of careful policy analysis that examines both the average and distributional impacts of nudges.

By |2019-02-21T09:25:19+00:00February 19th, 2019|

Balancing Motivational Orientations for Improved Goal Pursuit

Researchers have long maintained the importance of individual differences in motivational orientations for understanding personality and behavior. Recent findings suggest that strengthening and integrating four different motives in particular may make us better decision makers and more effective at achieving our goals.

By |2019-02-19T17:04:00+00:00January 22nd, 2019|
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